A huge part of integrating Ethnio into your team’s research workflow is making sure everything is setup properly. We start every Enterprise customer with a whole lot of listening to understand your specific needs for Ethnio.
Once we fully understand your needs, it’s time to dive into the tool and show you how to manage and track every stage of the research lifecycle. Everything from column mapping on CSV uploads, filtering and segmentation, to sending out email distributions.
Security is also a top priority, so we help provide the steps to set up SSO, DKIM, and two-factor authentication.
To help ensure Ethnio dedicates the right resources, mostly, engineering and support infrastructure, to build and support workflow unique to each Enterprise Customer, we’ve created a system of service credits on certain Managed Enterprise plans.The credits are flexible and gives each Customer the ability to allocate engineering, support, training, and workflow resources to their account.