Ethnio Terms & Conditions

You use Ethnio. We make it. The full terms to the left are our binding contract. Under those terms, We can refuse service to anyone, especially spammers.

Kindly read these Terms and Conditions carefully. It may come across like mumbo-jumbo, but it's really important.

These Terms and Conditions constitute a legal agreement ("Agreement") between you and/or your company ("You" or "Your") and Bolt | Peters regarding the Ethnio website ("Website") and services, including software, recruiting and/or web communication services ("Services"). "Ethnio" refers collectively to Bolt | Peters, the Website and Services. By using Ethnio, You agree that You have read, understood, and agree to be bound by this Agreement.

Your use of Ethnio is conditioned upon Your compliance and acceptance of these terms. In other words, we reserve the right to refuse service to anyone, without explanation, if we don't like what You're doing with Ethnio. Faking responses, spamming users, annoying advertising, or porn will get Your account pulled. C'mon now, we're researchers.

1. Summary for Customers and Participants

You are either a customer or you have filled out a screener. That makes you an Ethnio user.

There are two categories of Ethnio users: Customers and Participants, as defined below. Whether You qualify as a Customer, a Participant, or both depends on Your use of Ethnio. Unless, we expressly identify certain terms of the Agreement as applying only to Customers or only to Participants, they apply to both.

"Customers" are persons and entities who pay for Services. As a Customer, You agree not to use Ethnio to send unsolicited email (i.e., spam) or for any other advertising purpose. You also agree not to drive more traffic to Ethnio’s servers than You’ve paid for. If You do either of these things, we reserve the right to cancel Your account.

"Participants" are persons who agree to provide information and data ("Data") to Customers through Ethnio’s screener tool (the "Screener"), which is part of the Services. As a Participant, You acknowledge the difference between Ethnio and its Customers and agree that Ethnio is not responsible for Customers’ actions or statements. Along those lines, You agree that any language on the Website offering incentive payments for Your participation does not constitute a legally-binding agreement between You and Ethnio. You understand and agree that Customers, at their sole discretion, reserve the right to decide whether or not to include You in any Incentive, as defined below. Customers also have the exclusive right to determine whether the Data You provide qualifies as a complete response.

2. Age Requirement

Ethnio is not available to persons under 18 years of age without written parental consent.

3. Participant Terms

a. Transmission of Data

If you use SSL, we use SSL. If you use HTTP, so do we.

As a Participant, You recognize that, when You submit Data using the Screener, You are transmitting information over the Internet. Depending on the Customer’s implementation of Ethnio, Your Data may be (1) transmitted securely, or (2) transmitted via regular HTTP protocol. You understand and agree that Data submitted by You via regular HTTP protocol is not secure, and You agree to hold Ethnio harmless for any resulting harm, such as a security breach.

b. Incentives

If you are a customer, you pay for incentives. Participants, - be aware that customers—not us—we are not responsible for incentive payment.

Customers’ Responsibility for Incentives. As a Participant, You may be offered money or other incentives (collectively, "Incentives") by Customers in exchange for Your provision of Data through Ethnio by responding to surveys, usability testing, user research, phone interviews, and more. Customers, and not Ethnio, are exclusively responsible for Incentives or any promise of Incentive.

While Ethnio sometimes sends payments on behalf of Customers to Participants, all Incentives, including payments, remain the exclusive responsibility of Customers. As a Participant, You understand that Customers are exclusively responsible for Incentives and agree to hold Ethnio harmless for any delays or failure to receive an Incentive.

Any ethnio customer can decide to not pay their participant for any reason.

Customers’ Discretion to Award Incentives. As a Participant, You understand and agree that the mention of Incentives on Ethnio is not a legally-binding promise of compensation. You understand and agree that Customers reserve the exclusive right (1) to determine whether the information You provided through Ethnio constitutes a complete and reliable response and (2) to fulfill Incentives as the Customer chooses. Customers expressly reserve the right to refuse Incentives, at their sole discretion, for incomplete responses, responses that were completed so quickly that their accuracy is questionable, multiple responses sent from the same computer, and other sleaze-bag attempts to defraud Customers or exploit their Incentive programs. In addition, Participants engaging in such behavior may be permanently banned from Ethnio.

c. Third-Party Websites

Once you click away from the ethnio screener, the terms change to those of the site you’re on from whoever the site is. Duh. 

The Website, Screener, and other parts of Ethnio may contain links to the websites or tools of third parties ("Third-Party Websites"). At times, Participants may be redirected to Third-Party Websites from within the Screener.

Ethnio does not have control over the content and performance of Third-Party Websites, and Your use of a Third-Party Website will be subject to the privacy policy and other terms of the third party. Ethnio disclaims, and You agree to assume, all responsibility and liability for any damages or other harm, whether to You or to third parties, resulting from Your use of Third-Party Websites.

4. Customer Terms

a. Services

We build new stuff a lot.

Ethnio will provide the Services to allow for recruiting and gathering voluntary information from users of Your websites ("Your Site"), for the specific purpose of conducting usability or ethnographic research. In accordance with this Agreement, Ethnio may at its sole discretion modify the features of the Services from time to time without prior notice.

The ethnio JavaScript could potentially interfere with your site. You bear the burden of testing, and if something breaks, you can’t blame us. Ever.

b. Ethnio Code

As a Customer, You understand and agree that, by placing JavaScript code from Ethnio on Your Site, there is a possibility the code could interfere with the regular functionality of Your Site. You agree to bear the burden of testing Ethnio code with Your Site's particular configuration. You agree to hold Ethnio harmless for any and all interruptions to Your Site caused by the Ethnio code.

You also understand that as long as you have ethnio code placed on your site you are required to pay monthly fees for the appropriate pricing plan based on your traffic. In the event months accrue where you fail to pay fees, the past due balance for those months will be owed to Ethnio.

c. Customer Conduct and Content

Keep your content descent and professional. No profane, annoying or indecent pictures or text. We’ll boot you right off.

As a Customer, You agree and understand that You are solely responsible for the content of all visual, written communications sent by You or in Ethnio content created by You. You agree to not use the Services to send, overtly annoy, or spam users with offers outside Your company or organization in violation of applicable law. You further agree not to use the Services to communicate any message or material that is harassing, libelous, threatening, obscene, indecent, would violate the intellectual property rights of any party or that is otherwise unlawful, that would give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense, under any applicable law or regulation. You also warrant and represent that You are the owner or licensee of any content that You upload, record or otherwise transmit through Ethnio, including but not limited to photographs, caricatures, illustrations, designs, icons, articles, text, audio clips, and video clips (collectively, "Customer Content").

Abide by the law, yo. Don't cheat or steal from anyone else. Be appropriate in your use and posting of information. We have the right to delete any customer account if we find you’re using our service to abuse any law.

You will not upload, record or otherwise transmit Customer Content that: (i) infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (ii) violates any law, statute, ordinance or regulation (including without limitation the laws and regulations governing export control, unfair competition, anti-discrimination or false advertising); (iii) is defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (iv) is obscene, harmful to minors or child pornographic; (v) contains any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; or (vi) is materially false, misleading or inaccurate. Although Ethnio is not responsible for any Customer Content, Ethnio may delete any Customer Content violating this Agreement of which Ethnio becomes aware, and terminate Your Ethnio account without advanced notice to You.

You can cancel your account and discuss a refund with us if you think it’s warranted.

d. Refund & Cancellation

As a Customer, You may cancel Your ethnio account at any time from Your account settings, and You may contact Ethnio to discuss a refund.

e. Support

We can only offer customer support to paying customers. We're a tiny company compared to our customer base.

Ethnio does not provide any support for Customers using the free Service. Paying Customers can contact Ethnio and open a ticket on our Zendesk support site [http://ethnio.zendesk.com]. Ethnio does not offer any support for implementation conflicts, if all core Ethnio functionality is functioning properly. In other words, if there is a problem with the Screener displaying on Your site, and we verify everything is working right on the Ethnio side, You are solely responsible for solving implementation conflicts. Paid support is available upon request to help with implementation.

We straight up legally own Ethnio's rights and services. Please respect our copyrighted services and tools.

5. Ethnio’s Proprietary Rights

Ethnio and/or its suppliers, as applicable, retain ownership of all proprietary rights in the Services and in all trade names, trademarks and service marks associated or displayed with the Services. You will not remove, deface or obscure any of Ethnio’s or its suppliers' copyright or trademark notices and/or legends or other proprietary notices on, incorporated therein, or associated with the Services.

6. No Reverse Engineering

Don't reverse engineer ethnio and copy it for your own gain. That would be bad.

You may not reverse engineer, reverse compile or otherwise reduce to human readable form any software associated with the Services. You may not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, underlying ideas, underlying user interface techniques or algorithms of the Services by any means whatsoever, directly or indirectly, or disclose any of the foregoing. Any information supplied by Ethnio or obtained by You, as permitted hereunder, may only be used by You for the purpose described herein and may not be disclosed to any third party or used to create any software or Services which is substantially similar to the expression of Ethnio’s services, including software.

7. Export Restrictions

Again, don't use ethnio to annoy people with junk mail, spam, etc. in the United States or anywhere.

You acknowledge that the Services, or any portion thereof may be subject to the export control laws of the United States. You will not export, re-export, divert, transfer or disclose any portion of the Services or any related technical information or materials, directly or indirectly, in violation of any applicable export law or regulation.

You also agree to comply with applicable United States export laws and regulations regarding the transmission of technical data exported from the United States through the Services, and agree not to: (1) use the Services in connection with chain letters, junk mail, surveys, contests, pyramid schemes, or any use of distribution lists to any person who has not given specific permission to be included in such a process (commercial or otherwise); (2) harvest or otherwise collect information about others, including e-mail addresses, without their consent; (3) use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity that is not a user of the Services any directory of other users or usage information or any portion thereof other than in the context of Your use of the Services; (4) knowingly interfere with or disrupt networks connected to the Services or violate the regulations, policies or procedures of such networks; (5) attempt to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services, through password mining or any other means; or (6) use the Services for illegal purposes (including without limitation, gambling or betting).

8. Injunctive Relief

You can get into major heat if you try to cause ethnio any harm.

You acknowledge that any use of the Services contrary to this Agreement, or any transfer, sub-licensing, copying or disclosure of technical information or materials related to the Services, may cause irreparable injury to Ethnio, its affiliates, suppliers and any other party authorized by Ethnio to resell, distribute, or promote the Services ("Resellers"), and under such circumstances Ethnio, its affiliates, suppliers and Resellers will be entitled to equitable relief, without posting bond or other security, including, but not limited to, preliminary and permanent injunctive relief.

Seen someone abusing ethnio? Tell us at info@ethn.io

9. Violations of Terms and Liquidating Damage

Please report any violations of these Terms and Conditions by emailing info@ethn.io. Our failure to act with respect to a breach by You or others does not waive our right to act with respect to subsequent or similar breaches.

10. No Warranties

Use ethnio at your discretion because we don’t provide a warranty. We don't recommend using Ethnio for any hazardous environments or if others' well being depends on your site or application.

You understand and agree that the services are provided "as is" and Ethnio, its affiliates, suppliers and resellers expressly disclaim all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose or non-infringement. Ethnio, its affiliates, suppliers and resellers make no warranty or representation regarding the results that may be obtained from the use of the services, regarding the accuracy or reliability of any information obtained through the services, regarding any goods or services purchased or obtained through the services, regarding any transactions entered into through the services or that the services will meet any user's requirements, or be uninterrupted, timely, secure or error free. Use of the services is at Your sole risk. Any material and/or data downloaded or otherwise obtained through the use of the services is at Your own discretion and risk. You will be solely responsible for any damage to You resulting from the use of the services. The entire risk arising out of use or performance of the services remains with You. You agree to indemnify, defend and hold harmless Ethnio, its affiliates, officers, directors, employees, consultants, agents, suppliers and Resellers from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from Your use of the Services, Your violation of this Agreement or the infringement or violation by You or any other user of Your account, of any intellectual property or other right of any person or entity. Without limiting the foregoing, the Services are not designed or licensed for use in hazardous environments requiring fail-safe controls, including without limitation operation of nuclear facilities, aircraft navigation/communication systems, air traffic control, and life support or weapons systems. Without limiting the generality of the foregoing, Ethnio, its affiliates, suppliers and Resellers specifically disclaim any express or implied warranty of fitness for such purposes.

11. Limitation of Liability

Ethnio and our affiliates aren't liable if our service somehow interrupts or messes up your business.

To the maximum extent permitted by applicable law, in no event will Ethnio or its affiliates, suppliers or resellers be liable for any special, incidental, indirect, exemplary or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss or damage) arising out of the use of or inability to use the Services or the provision of or failure to provide technical or other support services, whether arising in tort (including negligence), contract or any other legal theory, even if Ethnio, its affiliates, suppliers or resellers have been advised of the possibility of such damages. In any case, Ethnio's, its affiliates', suppliers' and resellers' maximum cumulative liability and Your exclusive remedy for any claims arising out of or related to this agreement will be limited to the amount actually paid by You for the Services (if any) in the previous 12 months. Because some states and jurisdictions do not allow the exclusion or limitation of liability, the above limitation may not apply to You.

12. Miscellaneous

If you, the customer, choose to use an incentive system other than the Amazon gift card through Ethnio, it's your responsibility to make sure your participants are compensated.

Incentive Management & Expiration

Incentives paid outside of the Ethnio system are the sole responsibility of the Customer. Incentives paid using the Ethnio incentive feature are subject to the Amazon API gift card terms.

As a Participant, You agree that You are solely responsible for claiming all Incentives within six (6) months of the date of their issue to You. After this six-month period, all unclaimed Incentives will expire and will be transferred to Ethnio.

We’ll handle any legal issues in good ol’ San Francisco, and one at a time.

Choice of Law and Forum; Joinder

This Agreement shall be governed by and construed under the laws of the State of California, U.S.A., as applied to agreements entered into and to be performed in California by California residents. The parties consent to the exclusive jurisdiction and venue of the courts located in and serving San Francisco County, California.

You agree that (1) You will not join any claim You may have against Ethnio with that of any other person or entity in a lawsuit or other legal proceeding, (2) no claim brought by You or Ethnio relating to this Agreement, the Website, or Services will be resolved on a class-wide basis, and (3) that neither You nor Ethnio will assert a claim in a representative capacity on behalf of anyone else.

If there are any mistakes in these giant terms, we get to fix that one mistake, and it does not invalidate the rest.

Waiver and Severability

Failure by either party to exercise any of its rights under, or to enforce any provision of, this Agreement will not be deemed a waiver or forfeiture of such rights or ability to enforce such provision. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, that provision will be amended to achieve as nearly as possible the same economic effect of the original provision and the remainder of this Agreement will remain in full force and effect.

These are the current terms and agreements. Old terms are wack and inapplicable.

General Provisions

This Agreement embodies the entire understanding and agreement between the parties respecting the subject matter of this Agreement and supersedes any and all prior understandings and agreements between the parties respecting such subject matter. Ethnio may change the terms of this Agreement at any time by posting modified terms on its website. This Agreement has been prepared in the English Language and such version shall be controlling in all respects and any non-English version of this Agreement is solely for accommodation purposes. All notices or other correspondence to Ethnio under this Agreement must be sent to [info@ethn.io], or other address as provided by Ethnio for such purpose. Any and all rights and remedies of Ethnio upon Your breach or other default under this Agreement will be deemed cumulative and not exclusive of any other right or remedy conferred by this Agreement or by law or equity on Ethnio, and the exercise of any one remedy will not preclude the exercise of any other. The captions and headings appearing in this Agreement are for reference only and will not be considered in construing this Agreement.

We put all reasonable security measures in place.

13. Security

Ethnio shall ensure that commercially reasonable efforts are made to assess security risks and to protect the Services against virus attacks, hacking, denial of service attempts, and fraudulent misuse of the Services.